Welcome to eBookShop. We appreciate your interest in our digital and virtual products. Please review our cancellation policy carefully before making any purchases.
Non-Cancellable Nature
All purchases made on [https://ebookshop.in/] for digital and virtual products are considered final and non-cancellable. Once the purchase transaction is completed and the product is delivered, cancellation requests cannot be accommodated.
Exceptions and Special Cases
While our general policy dictates that purchases are non-cancellable, we recognize that there may be exceptional circumstances that warrant special consideration. We may, at our discretion, entertain cancellation requests under the following circumstances:
- Technical Issues: In the event of technical difficulties preventing access to the purchased product, we will investigate the issue and may consider a cancellation upon verification.
- Duplicate Purchases: If you inadvertently purchase the same product multiple times within a short period, we may consider a cancellation for the duplicate transactions.
Process for Cancellation Requests
If you believe your situation qualifies for an exception to our cancellation policy, you may submit a cancellation request to our customer support team. Please provide the following details in your request:
- Your full name
- Order number or transaction ID
- Reason for cancellation
- Any supporting documentation or evidence (if applicable)
Our customer support team will review your request and respond to you in a timely manner regarding the outcome.
Implications of Cancellation
It’s important to note that the cancellation of a purchase may have implications on your user account or access to certain features or services associated with the product. These implications may include:
- Loss of Access: Upon cancellation, you may lose access to the purchased product and any associated benefits or features.
- Account Status: Depending on the circumstances of the cancellation, your user account status may be affected, including any entitlements or privileges associated with the account.